FAQ

My booking

• I have booked a studio. What’s next?

  You have booked a studio at DUWO student housing. DUWO is not a hotel but a social housing company (also called a housing corporation, a Dutch concept). Therefore, you must sign a tenancy agreement with DUWO and provide certain documents. It goes as follows:

   

  1. We will send you an activation e-mail for My DUWO: that's your personal login page.

  2. Upload the requested documents to My DUWO

  3. Once your documents have been approved, you will receive an e-mail to sign your contract online.

  4. In this mail, click on the link to sign your tenancy agreement and verify whether there is an open amount (first payment) to be paid. If so, pay it via My DUWO.

  5. Follow the instructions in My DUWO to sign your tenancy agreement online

• Why do I have to sign a tenancy agreement?

  You have booked a studio at DUWO student housing. DUWO is a social housing company (also called a housing corporation, a Dutch concept). This has the following consequences.
  A lease agreement contains the arrangements between the tenant and the landlord of a property. It concerns the rent amount, the method of payment and a description of the housing.
  Will you stay in the Netherlands for more than 4 months? Then you must register with the municipality where you are living. When registering, you must show them the tenancy agreement

• What information should I provide for the tenancy agreement?

  Before you can sign your tenancy agreement, you must upload a number of documents in My DUWO: your personal login page.

   

  Are you a PhD, masters, bachelor or exchange student?

  We would like to receive:

  - A copy of your ID card / passport;

  - A proof of full-time study at the WUR. This is a valid campus and/or college card which mentions the academic year, or an official enrolment from the WUR, or an official certificate from the WUR that you are a PhD student.

   

  Are you a guest lecturer, guest assistant or researcher?

  We would like to receive:

  - A copy of your ID card / passport;

  - A Dutch income statement. This could be an employment contract with the WUR or a salary payslip. A statement from the WUR in which your income is mentioned is also sufficient.

• Why do guest lecturers, guest assistants and researchers need proof of income?

  The Dutch government requires that we ask our tenants for a proof of income. There are a few different ways to provide a proof of income. This could be an employment contract with the WUR or a salary payslip. A statement from the WUR in which your income is mentioned is also sufficient. In addition, we ask you for a copy of your ID / passport.

• When do I have to pay?

  Before you can sign your tenancy agreement, you must have transferred the amount of your so-called first payment. This payment consists of the rent for the first month (or the first month-and-a-half), and the reservation and mediation fee. You pay this first payment via My DUWO (your personal login page).

  This first payment must be received by DUWO no later than 2 weeks after your documents have been approved.

• How do I get my key?

  A few days before you arrive, we will send you an e-mail with information about your stay and the code of the safe in which your key will be waiting.

• What is available in the studio?

  On the inventory you can see what furniture is available in the studio.

• I have just reserved a studio but I would like to reserve another accommodation type. Is that possible?

  Send your question via the contact form. We will then let you know as soon as possible whether it is possible to reserve another accommodation type.

My contract

• How long can I rent a studio at Campus Plaza?

  The minimum rental period of your contract is 1 week. The maximum rental period is 6 months.

• Can I terminate my contract early?

  It is not possible to terminate your contract early.

• What are the cancellation terms?

  Send your cancellation via the contact form.

   

  If you have signed and paid your contract and you cancel this contract more than 14 days prior to its start date, then you will get a refund of the paid rent. The reservation/mediation fees are not refunded.

   

  If you have signed and paid your contract and you cancel this contract less than 14 days before its start date or you just don’t show up, then you will not receive a refund for the reservation/mediation fee plus a minimum of 1 month's rent.

• I would like to rent for a longer period. Is that possible?

  You can only rent a furnished studio in Campus Plaza with DUWO for up to 6 months.

   

  If you wish to renew your contract, please contact us via the contact form . You can only request an extension for the studio you are already renting.

   

  Extending your contract costs €50.

During my stay

• Is it possible to place an extra bed or cot?

  It is not possible to place an extra bed or cot. The studios are available for 1 or max 2 persons (depending on the type).

• Is internet available?

  The studios are equipped with Wi-Fi.

• Where can I do my laundry?

   

  Campus Plaza has a laundry room. To do your washing in the laundry room, you need a QR code. You can recharge your balance and reserve washing machines and/or dryers online. Here's how you apply for a QR code and activate it, and how to log in and charge it. The cost is € 2,00 for a laundry cycle and € 1,00 for drying. Activating QR code for doing laundry Activating QR code You do not need to apply for a QR code to use the washing machine with a QR-code, because you can register yourself on the website. Please go to DUWO multiposs. Register by clicking ‘Sign up’. Enter your e-mail address and click on ‘Send mail’. You will receive a link and then enter the code of your building, your e-mail address (is user name) and a strong password. More information can be found in the manual.

   

• Student caretaker

  If you have questions about DUWO, comments or ideas about how to make the campus more fun, then pass it on to the student caretaker.

   

  Student caretakers hold consultations three times a week. They are happy to welcome you in the caretaker’s office (Bronland 4 101)

   

  Monday 19:30-20:00

  Wednesday 19:30-20:00

  Friday 12:45-13:15

   

  You can also reach them by mail: campusplazawageningen@gmail.com

  Join the Facebook group: Campus Plaza Wageningen

• Do I need to register with the municipality?

  If you plan to live at Campus Plaza for more than 4 months, you are required to register with the municipality of Wageningen. Learn how to do that here.

  If you are registered with the municipality, you are required to pay local taxes. These taxes are not included in the rental price. Tax assessments are sent to your address.